Esperienze Italiane is thrilled to launch a bespoke service crafting your ultimate, personalized Italian journey, designed for the discerning traveler who seeks unparalleled authenticity, exclusivity, and seamless perfection in every detail.
Discover the New ServiceEsperienze Italiane, located at 45 Via de' Cerretani, Secondo Piano, Florence, Tuscany, 50123, Italy, acts as the data controller for the personal information collected through our online platform and in the course of providing our services. This policy explains how we collect, use, protect, and disclose personal data when you interact with our site or use our services.
We collect various types of personal data to provide our tourism and destination management services, which include experiential tour planning, private guide services, luxury transportation logistics, bespoke itinerary creation, culinary & wine experiences, accommodation sourcing & booking, event management support, and cultural immersion programs. The information we collect may include:
We collect this information when you provide it directly to us (e.g., when making an inquiry, booking a service, or communicating with us) and automatically as you navigate our site.
We process your personal data for the following purposes and based on the following legal grounds:
To Provide and Manage Services: Using your information to plan, book, and deliver the bespoke itineraries and services you request, including coordinating with guides, transport providers, accommodations, and other service providers. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To Process Payments: Handling payment transactions for services rendered. This is necessary for the performance of our contract.
To Communicate with You: Responding to your inquiries, providing updates about your bookings, and sending you important service-related information. This is based on our contractual obligations and legitimate interests in providing customer support.
To Improve Our Services: Analyzing usage data to understand how our online platform and services are used, enabling us to enhance functionality, content, and overall user experience. This is based on our legitimate interests in improving our business and offerings.
Marketing and Promotions: Sending you information about our services, special offers, and news that may be of interest to you, where you have given consent or where permitted by law based on our legitimate interests. You can opt-out of marketing communications at any time.
Compliance with Legal Obligations: Processing your data where necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This is based on our legal obligations.
Protecting Our Interests: Establishing, exercising, or defending legal claims, or enforcing our terms and conditions. This is based on our legitimate interests in protecting our business.
We may share your personal data with third parties in the following circumstances:
Service Providers: We share information with third-party vendors and service providers who perform services on our behalf and require access to your information to provide those services (e.g., guides, transportation companies, hotels, restaurants, payment processors). These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
With Your Consent: We may share your information with other parties if you have given us explicit consent to do so.
We do not sell your personal data.
In some cases, the third parties with whom we share data (such as certain service providers or payment processors) may be located outside the European Economic Area (EEA). When we transfer your personal data to such locations, we ensure that appropriate safeguards are in place, such as relying on adequacy decisions by the European Commission or using standard contractual clauses approved by the European Commission, to ensure your data receives a similar level of protection.
We implement technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing. For example, we retain booking information for a period necessary to complete the travel services and handle any post-trip inquiries or legal obligations.
Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data. These rights include:
To exercise any of these rights, please contact us in writing at the address provided below.
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can manage your cookie preferences through your browser settings.
Our online platform may contain links to websites of third parties. This privacy policy does not apply to those third-party sites, and we encourage you to read the privacy policies of any external sites you visit.
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the address below.
We may update this privacy policy from time to time. The updated policy will be posted on our online platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have questions or requests regarding this privacy policy or our handling of your personal data, please contact us by writing to:
Esperienze Italiane
45 Via de' Cerretani, Secondo Piano
Florence, Tuscany, 50123
Italy